TOORAK MEDICAL CENTRE

ORGANISATIONAL PROFILE


TOORAK MEDICAL CENTRE is dedicated to providing high quality, timely general practice services, for patients of the inner eastern Melbourne area of Toorak and surrounds.

At the Toorak Medical Centre, our GPs are vocationally registered.
Vocational Registration is equivalent to a specialist qualification in General Practice. Over a three year cycle, each GP undertakes a program of continuing professional development.

The Toorak Medical Centre again achieved the prestigious Australian General Practice Accreditation Limited accreditation award in 2016. AGPAL is a independent Medical Quality Assurance organisation which assessed the Toorak Medical Centre against standards set by the Royal Australian College of General Practitioners. These standards are designed to protect you, the patient, and include:

These are only a small example of the extensive criteria a practice must meet to achieve accreditation. The RACGP involves a wide range of people, including consumers, when it sets the standards.

The Doctors of the Toorak Medical Centre are pleasant and their experience and knowledge are exemplary. They show a commitment to their patients by their timely attention to the immediate issues and their meticulous dedication to patient-care over the longer term.

The consultation with your doctor is an important event, and it is is helpful to be prepared in advance,  when possible. If your condition is urgent, please state that first, and you will be given highest priority. Less urgent matters will need negotiation and allocation of the most timely appointment possible. Follow this link for a more detailed discussion of our appointment system.

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Online Services available 24/7 :

Toorak Medical Centre Online Services - TMC Online Services
Book an appointment with your Doctor of choice, order your prescriptions, obtain referrals, request an e-consultation and obtain your test results.
Please note that only existing patients may order scripts, referrals, e-consults and results

HealthEngine doctors'appointment booking service :
* Book a doctor online now for TMC2
Please note that you cannot choose a particular doctor using the online service and you will be allocated one of our doctors whom is next available


Our Doctors

Dr Pearly Ngeow - MBBS FRACGP Dip Child Health :
Dr Ngeow is an experienced GP whom has been in active, full-time medical practice in the Stonnington LGA for 13years. Pearly is a Specialist General Practitioner and holds the Fellowship of the Royal Australian College of General Practitioners. She has sub-specialised in child health and holds a post-graduate Diploma of Child Health.
Dr Pearly Ngoew believes in whole-person care, wellness promotion and disease prevention. She has skills and experience in the areas of:

Pearly is available: Go to Online Services to make an appointment, order scripts, referrals, results or e-consults.

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Dr Richard Smith - MBBS FRACGP DRANZCOG FACRRM :
Richard is interested in all aspects of primary care, and has skills in comprehensive patient management, mental health, aged care, women's health, men's health and children's health.
Richard has attained the highest level of Psychiatric training in General Practice and works in the team with the Mental Health Nurses and the Clinical Psychologist. Go to doctor profile, for more information.
Richard is available:

Go to Online Services to make an appointment, order scripts, referrals, results or e-consults.

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Dr Piotr Kalan - MBBS FRACGP :
Piotr has a very broad range of experience in General Practice, with skills in general medicine, psychology and aged-care. Piotr speaks Polish fluently. He also does home visits.
Piotr is available for consultation:

Go to Online Services to make an appointment, order scripts, referrals, results or e-consults.

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Dr Andrew Crompton - MBBS DRCOG DARCP&S Grad Dip AppSc (Nutr & Env med) :
Andrew is experienced in minor surgical procedures and nutritional medicine  as well as practising a broad range of general medicine and also does home visits
Andrew is available for consultation:

Go to Online Services to make an appointment, order scripts, referrals, results or e-consults.

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Dr Karen Wayne - MB,BS, Diploma of Geriatric Medicine, Diploma of Integrative Medicine
Karen is interested in all aspects of general medicine and likes a 'total person' approach to patient care.
Karen is available for consultation:


Dr Wayne is an experienced GP whom has been in active medical practice for over 30years. She has a strong suite of skills and experience in the areas of:

Karen is a Specialist General Practitioner and is a Member of the Royal Australian College of General Practitioners.
Karen has sub-specialised in complementary medicine and holds a post-graduate Diploma of Integrative Medicine.
Karen has sub-specialised in medicine in ageing, and holds a post-graduate Diploma of Geriatric Medicine.
Dr Karen Wayne believes in holistic person care, wellness promotion and disease prevention.
Go to Online Services to make an appointment, order scripts, referrals, results or e-consults.

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Dr John Finkelstein - MBBS :
John has a very broad range of experience in General Practice and does home visits and nursing home visits.
John is available for consultation:

Go to Online Services to make an appointment, order scripts, referrals, results or e-consults.

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Our clinical Psychologist

Dr Aaron Allen:
Aaron provides general and focussed psychological strategies to assist you in your personal psychological development. Common disorders such as depression, anxiety, nervous habits, phobias and interpersonal problems are all treatable using skills from Aaron's comprehensive repertoire. Aaron works closely with your GP to optimise your treatment outcome.
Aaron's services attract both health-fund and Medicare rebates
Appointments:
Ring 9826 8437
Location:
TMC2

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Our Psychologist

Betty Chetcuti:
Betty is experienced in working with adults, adolescents and children. She employs an evidence based approach to her clinical practice, using cognitive behavioural therapy to structure practical and individualised treatment plans for each client. Treatment approaches are personalised, with techniques from Cognitive & Behavioural Therapy, Acceptance & Commitment Therapy, Mindfulness and Relaxation Therapy.
Betty has a special interest in the treatment of depression, anxiety and stress related problems, as well as work related difficulties and relationship/family issues.
Betty works closely with your GP to optimise your treatment outcome.
Betty's services attract both health-fund and Medicare rebates under a GP referral.
Appointments:
Ring 9826 8437
Location:
TMC2

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Our Nurses

Our nurses work with our team of doctors & allied health professionals utilising various programs developed using our own clinical services delivery models.

Sr Jane Smith - Division 1 Registered Nurse:
Jane provides immunisation clinics, patient education, case management and assistance with surgical procedures.
Jane oversees the Patient Results Service, in coordination with doctors and reception staff. Result processing times vary, and your doctor or pathology collector will advise you when you should call or email.
Jane also coordinates the Annual Health Assessments which is our very popular preventative health program. Please enquire from your doctor whether this service is appropriate for you.
Jane is available:
By appointment only

Fiona Whitecross - Mental Health Nurse:
Fiona is a specialist in the clinical management of mental health disorders and holds a senior position at the Alfred Hospital. Fiona offers a valuable range of clinical skills which includes interviewing, diagnosis, case management and treatment.
To see Fiona, make an appointment with one of our GPs first

Mental health nurses are available:
Monday to Saturday. To access this service, you must book an appointment with one of our GPs first.

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Exercise Physiologist

Jamie Hart and Rachel Taylor - located in Toorak Village:
Jamie and Rachel are Accredited Exercise Physiologists (AEPs) and have a minimum of a 4-year university qualification as allied health professionals. They specialise in managing ongoing health conditions by delivering safe and effective clinical exercise, lifestyle and behaviour modification programs for the prevention, management and treatment of a large array of chronic diseases, injuries, and general conditioning.
Our AEPs have a wealth of experience in all fields of health and exercise from sports performance to chronic disease management including health research.
You are able to receive a rebate through your Private Health Insurance. They also take referrals from your GP through Medicare. Referrals can be made as part of chronic disease management plans (CDM), General Practitioner Management plans (GPMP), Team Care arrangements (TCAs) and are also referred to as part of the Department of Veterinary Affairs (DVA)
To make an appointment, ring 9826 8437 to first see your GP to complete your individualised Management Plan and Team Care Arrangement and then have your referral organised.

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Our Podiatrists

Paul Karak -
Paul - Stonnington Podiatry - has an innovative and dynamic method for solving your foot pain and performance problems. Either independently or working closely with the your GP, Rheumatologist and Orthopaedic Surgeon, their treatment complements your existing health management to strive for better outcomes.
Podiatry services attract both health-fund and Medicare rebates (CDM program).
Ring 9188 4228 and make a non-referred appointment.
Alternatively you may obtain a referral from your GP under a GP Management Plan / Team Care Arrangement to access the Medicare rebate for your your Podiatry consultations. Phone 9826 8437 and ask our staff about how to access the Chronic Disease Management program

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Our Dietitian

Meredith Burn - Nutrition Collaborative:
Meredith is passionate about developing effective strategies in collaboration with her patients, to assist with improving health outcomes using proven nutrition strategies
Meredith works closely with your GP, Cardiologist, Gastroenterologist, Endocrinologist and Allied Health Professionals to complement your current health management
Diabetes, irritable bowel syndrome, inflammatory bowel disease, coeliac disease and cardiovascular disease are all improved with dietary management and collaborative coaching
Nutrition Collaborative services attract both health-fund and Medicare rebates
GP Management Plan & Team Care Arrangement - the Chronic Disease Management(CDM) program
This system allows you to claim a Medicare rebate for your your dietitian consultations
Phone 03 9826 8437 and ask our staff regarding access to the CDM program

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Our Osteopath

Dr Tanvi Chawla - Osteopath:
Tanvi is registered with AHPRA (Australian Health Practitioner Regulation Agency) and the AOA (Australian Osteopathic Association)
Tanvi has a special interest in treating neck & back pain
Her extensive qualifications allow her to incorporate a wide variety of techniques to address the root cause of pain
Tanvi's treatments are tailored to your needs, hence promoting wellness, relieving your pain and helping you return to your normal daily activities

The hands-on treatment expands beyond osteopathic techniques to include:

  • deep tissue massage
  • stretching and releasing muscles, tendons and ligaments
  • dry-needling to stimulate muscles and thus release pain and tension
  • deep tissue massage with heat and physio-creme to improve circulation
  • kinesiology taping to support and retrain muscles
  • postural retraining
  • cranio-sacral therapy to relieve central nervous system pain
Following treatment, Tanvi also includes a tailored step-by-step management plan for long term self-care practices
Fee rebates:
Osteopathic therapy services can be claimed as you are paying your account from both Medicare Online Claiming and your private health fund via Healthpoint. Your rebate will be credited to your account within several days
Please note that Medicare rebates only apply when you have a current GP Management Plan & Team Care Arrangement in place
Phone 03 9826 8437 for an appointment and to ask our staff regarding GP Management Plans & Team Care Arrangements

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Our Audiologist

Michelle Pasinati - Audiologic:
Michelle Pasinati
will assess your hearing and provide a thorough report for your GP or ENT specialist.
Audiologic is independently owned and operated by Michelle and hence you have access to the latest and best hearing aids from all the major manufacturers.
Appointments: phone 1300 754 906


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Appointments

In-hours Services:

You may telephone or book online to make an appointment. The telephone booking system must be used when you need to see a specific doctor, or to access any other services that we offer at TMC2.
When you phone 98268437, you will be greeted by one of our friendly and efficient medical receptionists whom will ask you several discrete questions about the nature of the problem, to assist with the appropriate allocation of time, to choose the correct doctor and to discuss any instructions or preparation for your visit.

Go to Online Services to make an appointment, order scripts, referrals, results or e-consults.

For the convenient booking an appointment with your own Doctor, the ONLINE booking service is open 24/7.
Book online with your Doctor of choice - BOOK ONLINE NOW

There are many different types of appointment, the main being:


After-Hours Services:

After normal business hours, we have arrangement with the Doctor to You Service, who provide General Practitioners for home visits throughout all of Australia 365 days per year. To make contact, telephone our dedicated number, 1300 30 38 34.
The Doctor to You Service has been operational for several decades and is a fully accredited after-hours GP service. If needed, the doctor will contact one of the Toorak Medical Centre doctors for a clinical discussion. All clinical details relating to your management are fully documented in your clinical record at the Toorak Medical Centre.
We have an ongoing Quality Assurance Program for this valuable and essential service to ensure that it continues to meets our exacting service standards.
If the Doctor to You service is busy please ring 13 7425 or 13 SICK for an alternative home-visiting service.
If an ambulance is needed in an emergency, ring 000.

Telephone Numbers

TMC2

Ph: + 61 3 9826 8437 In-hours
Ph:  1300 30 38 34 - After hours services provided by Doctor to You

USUAL OPENING HOURS TMC2: